Counterpath Bria 3.2 for Windows User Guide - Retail Deploymen Bedienungsanleitung Seite 92
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Diagnostics
Only use this panel if instructed to do so by customer support.
To start logging Bria activity and send a logging report to CounterPath customer support:
1. Click Start Logging. The first Diagnostics Logging window appears.
2. Select the problem you are experiencing and click Start Logging.
3. On the second Diagnostics Logging screen, click Finish. Logging will start.
4. Perform the actions you want to capture; for example, attempt to make a phone call.
5. When done, choose Help > Troubleshooting > Diagnostics again and click Send Report. Select the report
and send it.
6. When the report has been sent, click Stop Logging. Click Done to close the Troubleshooting window.
- Bria 3 for Windows User Guide 1
- Retail Deployments 1
- CounterPath Corporation 2
- Contents 3
- 1 Introduction 5
- Bria Add-in for Outlook™ 6
- 2 Installation and Setup 7
- 2.2 Installing Bria 8
- 2.3 Starting Bria 9
- 2.4 Configuring Bria 10
- Populating your Contact List 11
- 2.5 Troubleshooting 12
- 2.6 Checking for Bria Updates 12
- 3 Making Phone Calls 13
- The Bria Menu 14
- The Bria Toolbar 14
- 3.3 Placing a Call 15
- 604551212PPP44; 16
- Letters to Numbers 17
- Placing another Call 18
- 3.4 Handling Incoming Calls 19
- Ending a Call 20
- 3.6 Transfering a Call 21
- 3.7 Handling Video Calls 23
- Adding Video 24
- Other Party Adds Video 24
- Pausing and Resuming Video 24
- 3.8 Conference Calls 25
- Managing the Conference 26
- Video Conference Calls 27
- 3.9 Voicemail 28
- 3.10 Forwarding Calls 28
- 3.11 Viewing Your Workgroup 29
- Receiving a Request to Join 30
- 4 Other Bria Features 31
- 4.2 Sending a Broadcast IM 32
- Inviting More Participants 33
- Leaving a Group Chat 33
- Rejoining a Group Chat 34
- 4.4 Chat Rooms 35
- Sending Files 36
- Receiving Files 36
- 5 The Contacts Tab 37
- Exporting Contacts 39
- Adding a Contact 40
- Modifying the Contact List 43
- 5.3 Using Contacts 44
- 5.4 Sharing Online Status 45
- Sharing Online Status 46
- Setting your Online Status 48
- 5.5 Privacy 50
- 6 Using Other Resources 51
- 6.2 Favorites Tab 52
- 7 Configuring Bria 53
- XMPP Account 55
- Presence 62
- When You Are a Supervisor 64
- Encryption 66
- INVITEs that are for 67
- Outlook Account 70
- 7.2 Configuring Preferences 71
- Preferences – Privacy 73
- Preferences – Devices 74
- Preferences – Shortcut Keys 76
- Preferences – Network 77
- Preferences – Audio Codecs 78
- Supported Codecs 79
- Preferences – Video Codecs 80
- These fields appear only 81
- Preferences – Media Quality 82
- Preferences – Directory 83
- Preferences – Call Automation 84
- Preferences – Advanced 85
- Missed Calls and Voicemail 87
- Placing Phone Calls 87
- Creating Outlook Contacts 88
- B Troubleshooting 89
- Testing Audio Quality 91
- Diagnostics 92
- C Application Hot Keys 93
- D Dial Plan 94
- Valid Content 95
- Transformation Keywords 96
- Order of Transformations 96
- Results of the Comparison 97
- D.2 Examples 98
- E Contact List Headings 100
- F Other Ways to Run Bria 101
- G Glossary 102
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