Counterpath Bria 3.3 for Windows User Guide - Retail Deploymen Bedienungsanleitung

Bria 3 for Windows User GuideRetail Deployments

CounterPath Corporation62.4 Configuring BriaSetting up AccountsAfter obtaining SIP account information from your VoIP service provider, you can set up

CounterPath Corporation96D.2 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to differentiate between a PSTN

Bria 3 for Windows User Guide – Retail Deployments97• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to en

CounterPath Corporation98E Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact list. This list can be usefu

Bria 3 for Windows User Guide – Retail Deployments99F Other Ways to Run Bria F.1 From a HyperlinkYou can attach a hyperlink to a phone number or softp

CounterPath Corporation100G GlossaryBroadband Broad or wide bandwidth. In data transmission, the wider the band, the more data it is possible to trans

Bria 3 for Windows User Guide – Retail Deployments7Populating your Contact ListTypically, you will want to create contacts in order to easily make pho

CounterPath Corporation82.5 TroubleshootingBria includes these tools for helping you troubleshoot problems:• You can verify that your microphone, spea

93 Making Phone Calls3.1 Starting and Quitting BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start menu

CounterPath Corporation10The Bria MenuBria. • Accounts. These settings control how Bria interacts with your VoIP service provider and are set individu

Bria 3 for Windows User Guide – Retail Deployments113.3 Placing a CallPlace the call as described in the table below. The outgoing call opens in its o

CounterPath Corporation12Dealing with an Auto AttendantIf you know that your call will be answered by an auto attendant and you know what menu items y

Bria 3 for Windows User Guide – Retail Deployments13Selecting the Account to UseThis information applies only if you have more than one SIP account se

CounterPath Corporation14Hiding your Identity (Anonymous Calling)You can hide your identity on a call, so that the other person will not see your name

Bria 3 for Windows User Guide – Retail Deployments153.4 Handling Incoming CallsBria must be running to answer incoming calls. It can be running in the

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation163.5 Handling an Established CallEnding a CallClick the red End call button on the Call panel (the call can be active or on ho

Bria 3 for Windows User Guide – Retail Deployments173.6 Transfering a CallBasic (Unattended) Transfer – Transfer this CallClick the Transfer buttonThe

CounterPath Corporation18Attended Transfer – Call then TransferYou can first speak to the target (the person you are transfering the call to), then cl

Bria 3 for Windows User Guide – Retail Deployments193.7 Handling Video CallsPlacing a Video CallCalls made with Bria will work without a video camera,

CounterPath Corporation20Adding VideoIf you have a camera, you can add video to a call that started as an audio call.Click Start Video ( ) in the call

Bria 3 for Windows User Guide – Retail Deployments213.8 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter the

CounterPath Corporation22Managing the Conference Adding More ParticipantsYou can add more participants to an existing conference in any of these ways:

Bria 3 for Windows User Guide – Retail Deployments23Video Conference CallsCalls made with Bria will work without a video camera, but a video camera is

CounterPath Corporation243.9 VoicemailIf your service includes voicemail and you have set up voicemail options (page 57), then when you have voicemail

Bria 3 for Windows User Guide – Retail Deployments253.11 Viewing Your WorkgroupThe workgroup gives you a detailed view of phone-related activity for a

iContentsIntroduction...

CounterPath Corporation26Receiving a Request to JoinAnother member of your workgroup may request to join one of your phone calls. The request appears

274 Other Bria Features4.1 Instant MessagingSending an IM1. You can send an IM to a contact who has a softphone or XMPP address.2. Type the message. I

CounterPath Corporation28Receiving an IMWhen an IM is received, either the IM window or a Call Alert pops up. (To control which window appears, choose

294.3 Group Chat (Conference IM)Group chat allows you to exchange instant messages with a group of people in the same session. All people must have XM

CounterPath Corporation30Rejoining a Group ChatIf you leave a group chat, you will be able to rejoin it so long as the session is still active (at lea

Bria 3 for Windows User Guide – Retail Deployments314.4 Chat RoomsTypically, chat rooms are used only in enterprises and are set up by the system admi

CounterPath Corporation324.6 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to another contact who has a Jabb

335 The Contacts TabThe Contacts tab displays your contacts. Each contact is shown with presence information and icons for single-click phoning and IM

CounterPath Corporation345.1 Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact

Bria for Windows User Guide – Retail Deployments35Exporting ContactsYou can export a contact list to a CSV, vCard or PST file.1. From the main menu ch

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CounterPath Corporation365.2 Managing Contacts and GroupsAdding a ContactClick , or right-click a group and choose Add Contact to Group. The Contact

Bria for Windows User Guide – Retail Deployments37Example – Contact with a Softphone NumberThis example shows how to add a contact when your VoIP serv

CounterPath Corporation38Example – Contact with an XMPP Address This example shows how to add a contact who has an XMPP address (for example, a Gmail

Bria for Windows User Guide – Retail Deployments39Adding a Contact Using an Existing AddressYou can add a contact by capturing existing information: •

CounterPath Corporation405.3 Using ContactsDouble-click to phone or IM (depending on how double-clicking is configured in Preferences > Application

Bria for Windows User Guide – Retail Deployments415.4 Sharing Online StatusYou can publish your online status to contacts who have softphone address,

CounterPath Corporation42Sharing Online StatusWatching Others’ StatusTo watch a contact’s status, that contact must be tagged for presence:• If you cr

Bria for Windows User Guide – Retail Deployments43You must respond to the request:Option Button Comment ResultCreate a new contactAllow This option is

CounterPath Corporation44Setting your Online StatusChanging your StatusClick the down arrow beside the online status indicator on Bria, and select the

Bria for Windows User Guide – Retail Deployments45Adding Contacts to the Alert List (Buddy Pounce)You can add a contact to the Alert List in order to

11 IntroductionRead this manual if you who are deploying Bria without the help of a system administrator. (If, on the other hand, you are working in a

CounterPath Corporation465.5 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whether your con

476 Using Other Resources6.1 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete the entry.• Delete all entrie

CounterPath Corporation486.2 Favorites TabTo view the Favorites tab, go to the main menu and choose View > Show Favorites.You can create favorites

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517 Configuring Bria7.1 Configuring AccountsAccounts Settings WindowTo work with accounts, choose Softphone > Account Settings from the menu. The A

CounterPath Corporation52Bria contact list. You can then IM these contacts directly from Bria. To create an XMPP account, see page 53.• For informatio

Bria 3 for Windows User Guide – Retail Deployments53XMPP AccountYou create an XMPP account if, for example, you already have an XMPP account independe

CounterPath Corporation54Resource Optional resource, as specified in RFC 3920. For example “/home”. If this setting is blank and the User ID includes

Bria 3 for Windows User Guide – Retail Deployments55SIP Account Properties – AccountTable 2: SIP Account Properties – AccountField DescriptionAccount

CounterPath Corporation2• Support for the following audio codecs (not all these codecs are included in the retail brands):AMR Wideband (G.722.2), Broa

CounterPath Corporation56Domain ProxyRegister with domain and receive callsCheck this box if you want to register with your VoIP service provider, so

Bria 3 for Windows User Guide – Retail Deployments57SIP Account Properties – VoicemailThese settings let you set up to interact with your VoIP service

CounterPath Corporation58Number for sending calls to voicemail Complete only if your VoIP service includes voicemail. Optional, but you must complete

Bria 3 for Windows User Guide – Retail Deployments59SIP Account Properties – TopologyTable 4: SIP Account Properties – TopologyField DescriptionFirewa

CounterPath Corporation60SIP Account Properties – PresenceThis tab lets you configure presence and workgroups.PresencePresence allows other softphone

Bria 3 for Windows User Guide – Retail Deployments61Setting up Workgroups in Peer-to-Peer ModeIn this mode, you add people who you want to share with.

CounterPath Corporation62When You Are a Supervisor If you are the supervisor of a workgroup (meaning that you want to monitor others but do not want t

Bria 3 for Windows User Guide – Retail Deployments63SIP Account Properties – StorageTypically, you leave the storage method as Local. However, if your

CounterPath Corporation64SIP Account Properties – TransportEncryptionYou can set up Bria for the type of security (encryption) you want for incoming a

Bria 3 for Windows User Guide – Retail Deployments65Setting up for Security within BriaThe options for media encryption are described in the following

32 Installation and Setup2.1 Getting ReadySIP Account InformationAfter choosing a VoIP service provider, you will need the following information:• Use

CounterPath Corporation66SIP Account Properties – AdvancedTable 9: SIP Account Properties – AdvancedField DescriptionRegister SettingsReregister every

Bria 3 for Windows User Guide – Retail Deployments67TimersEnable session timersDefault session timeA session timer is a mechanism to detect whether a

CounterPath Corporation68Outlook AccountBria automatically creates an Outlook account if it detects Outlook on your computer.You can enable the Outloo

Bria 3 for Windows User Guide – Retail Deployments697.2 Configuring PreferencesChoose Softphone > Preferences. The Preferences window appears. The

CounterPath Corporation70Preferences – Alerts & SoundsThe tabs on this panel let you control the Call Alerts box and lets you assign sounds. Alert

Bria 3 for Windows User Guide – Retail Deployments71Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM,

CounterPath Corporation72Preferences – DevicesBria automatically detects devices at each startup, and selects the most appropriate device for each pur

Bria 3 for Windows User Guide – Retail Deployments73HID Devices: USB Device Button SetupYou can assign functions to a HID-compliant device. For exampl

CounterPath Corporation74Preferences – Shortcut KeysYou can enable shortcut keys to several functions. Customizing the Shortcut Key CombinationsYou ca

Bria 3 for Windows User Guide – Retail Deployments75Preferences – NetworkTable 12: Preferences – NetworkField DescriptionNetwork Connection Speed Sele

CounterPath Corporation4Multimedia Device RequirementsBria requires both speakers and a microphone to make calls. Any of the following configurations

CounterPath Corporation76Preferences – Audio CodecsThis panel shows all the codecs that are included in the retail version of Bria. You can enable or

Bria 3 for Windows User Guide – Retail Deployments77Supported CodecsCodec Narrowband Wideband Royalty-bearing Included in BriaAMR Wideband (G.722.2) 3

CounterPath Corporation78Preferences – Video CodecsVideo codecs describe the format by which video streams are compressed for transmission over networ

Bria 3 for Windows User Guide – Retail Deployments79Preferences – Quality of ServiceThe Quality of Service panel lets you request a specific transport

CounterPath Corporation80Preferences – Media QualityAudio QualityReduce echos Turning this feature on improves sound quality. This feature is typicall

Bria 3 for Windows User Guide – Retail Deployments81Preferences – DirectoryTypically, directories are used only in enterprises and are set up by the s

CounterPath Corporation82Preferences – Call AutomationThese settings let you configure how you want auto answer to handle incoming calls, when Auto An

Bria 3 for Windows User Guide – Retail Deployments83Preferences – AdvancedTable 13: Preferences – AdvancedField DescriptionDTMF You may need to change

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85A Using Bria Add-in for OutlookYou can install the Bria Add-in for Outlook when installing Bria, assuming that you have Microsoft Outlook™ on your c

Bria 3 for Windows User Guide – Retail Deployments52.3 Starting BriaFirst-time StartupIf Bria is not already running, start it as you would any other

CounterPath Corporation86Phoning a Recognized Contact or NumberThe Add-in recognizes content in a selected e-mail or calendar entry that is:• A contac

87B TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio and Video DevicesYou can verify that your mic

CounterPath Corporation88Testing the Network ConnectionYou can verify that you are successfully connected to the network.

Bria 3 for Windows User Guide – Retail Deployments89Testing Audio QualityWhile you are on a phone call, you can test the quality of the audio. Note th

CounterPath Corporation90DiagnosticsOnly use this panel if instructed to do so by customer support.To start logging Bria activity and send a logging r

91C Application Hot KeysFunction Keyboard ShortcutDecline an incoming call Ctrl - DRedial the last dialed number Ctrl - Ror Ctrl - R then EnterEnd the

92D Dial PlanWhen a call attempt is made, the call input (what you type, select or drag onto the call entry field) is processed to select the SIP acco

93PatternValid ContentThe content for a pattern follows the digit map rules of RFC 2705, supplemented by the rules for regular expressions. Where ther

94Transformation KeywordsOrder of TransformationsThese transformations are always performed in the following order (the order in which the transformat

Bria 3 for Windows User Guide – Retail Deployments95D.1 How the Input Is ProcessedComparing Input to the Dial Plan PatternsThe input is compared to ea