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Bria 4 for Mac User Guide – Retail Deployments
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2.3 Troubleshooting
Bria includes tools for helping you troubleshoot problems. From the menu, choose Help > Troubleshooting.
• Audio tab: While you are on a phone call, you can test the quality of the audio. Note that to perform a valid
test, you should be on an established call (not a call attempt).
• Video tab: You can verify that your camera is working.
• Devices tab: You can verify that your microphone and speakers are working and can set the volume to a
comfortable level without having to actually place a phone call.
• Diagnostics tab: If none of the other tabs help you solve your problem.
2.4 Checking for Bria Updates
To check for updates to Bria, from the menu bar, choose Help > Check for updates. The Auto Update window
appears.
• If a new version of the software is available, you can download it from this window.
• If no newer version is available, this window informs you that your version is up to date.
- Bria 4 for Mac User Guide 1
- Retail Deployments 1
- Contents 3
- 1 Introduction 5
- 2 Installation and Setup 7
- 2.2 Configuring Bria 8
- Set up the XMPP Account 9
- Setting up for Voicemail 10
- Populating your Contact List 10
- 2.3 Troubleshooting 11
- 2.4 Checking for Bria Updates 11
- CounterPath Corporation 12
- 3 Making Phone Calls 13
- The Bria Menu 14
- 3.2 Placing a Call 15
- 604551212PPP44; 16
- 604551212PPPPPP1PP3PP2; 16
- 6045551212XXX44; 16
- Selecting the Account to Use 17
- Letters to Numbers 17
- Placing another Call 18
- 3.3 Handling Incoming Calls 19
- Ending a Call 20
- 3.5 Transfering a Call 21
- 3.6 Handling Video Calls 23
- 3.7 Conference Calls 24
- From an Existing Call 25
- Managing the Conference 26
- Video Conference Calls 27
- 3.8 Voicemail 28
- 3.9 Forwarding Calls 28
- 4 Other Bria Features 29
- 4.2 Sending a Broadcast IM 30
- Starting a Group Chat 31
- Managing a Group Chat 32
- Leaving a Group Chat 32
- 4.4 Chat Rooms 33
- 4.5 Viewing Messages 33
- Sending Files 34
- Receiving Files 34
- 5 The Contacts Tab 35
- Enabling the Mac Address Book 36
- Setting up for Availability 36
- Importing 37
- Exporting Contacts 37
- Adding a Contact 38
- Modifying the Contact List 41
- 5.3 Using Contacts 42
- 5.4 Sharing Online Status 43
- Setting your Online Status 45
- 5.5 Privacy 47
- 6 Using Other Resources 49
- Phoning from History 50
- 6.2 The Favorites Tab 51
- 7 Configuring Bria 53
- XMPP Account 55
- Field Description 56
- SIP Accounts – General 57
- SIP Accounts – Voicemail 59
- SIP Accounts – Topology 61
- SIP Accounts – Presence 62
- SIP Accounts – Storage 63
- SIP Accounts – Transport 64
- INVITEs that are for 65
- SIP Accounts – Advanced 66
- 7.2 General Preferences 68
- Preferences – Privacy 69
- Enable Alert Displays 70
- Assigning Sounds 70
- Preferences – Devices 71
- Preferences – Codecs 73
- Video Codecs 74
- Preferences – Calls 75
- Preferences – Directory 76
- Preferences – Advanced 76
- A Troubleshooting 77
- Testing Video Quality 78
- Testing Audio Devices 79
- Diagnostics 80
- B Dial Plan 81
- B.1 Dial Plan Syntax 82
- Transformation Keywords 83
- Results of the Comparison 84
- B.3 Examples 85
- C Contact List Headings 87
- D Other Ways to Run Bria 88
- E Glossary 89
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